WhatsApp Support
How to manage two-step verification settings
You can manage two-step verification settings in your WhatsApp account. You have the option to enable or disable this feature, change the PIN or update the email address associated with two-step verification.
Enable two-step verification
- Open WhatsApp Settings.
- Tap Account > Two-step verification > Enable.
- Enter a six-digit PIN of your choice and confirm it.
- Provide an email address you can access or tap Skip if you don’t want to add an email address. We recommend adding an email address as this allows you to reset two-step verification, and helps safeguard your account.
- Tap Next.
- Confirm the email address and tap Save or Done.
If you don’t add an email address and you forget your PIN, you’ll have to wait 7 days before you can reset your PIN. Since we don’t verify this email address to confirm its accuracy, make sure you provide an accurate email address you can access.
How to delete your account
You can delete your account from within WhatsApp. Deleting your account is an irreversible process, which we can’t revert even if you perform it by accident.
To delete your account
- Open WhatsApp.
- Tap More options> Settings > Account > Delete my account.
- Enter your phone number in full international format and tap DELETE MY ACCOUNT.
- Select a reason for why you’re deleting your account in the dropdown.
- Tap DELETE MY ACCOUNT.
Deleting your account will:
- Delete your account from WhatsApp.
- Erase your message history.
- Delete you from all of your WhatsApp groups.
- Delete your Google Drive backup.
If you delete your account:
- You can’t regain access to your account.
- It may take up to 90 days from the beginning of the deletion process to delete your WhatsApp information. Copies of your information may also remain after the 90 days in the backup storage that we use to recover in the event of a disaster, software error, or other data loss event. Your information isn’t available to you on WhatsApp during this time.
- It doesn’t affect your information related to the groups you created or the information other users have relating to you, such as their copy of the messages you sent them.
- We may retain certain log data in our databases even after you delete your account, but such data will be disassociated from any identifying information such that it can no longer be linked to your account. To do this, on a regular basis, we wipe certain identifying information from this log data, and we replace any instance of your account ID with a replacement identifier that cannot be linked back to your account once it is deleted.
- We may also keep your information for things like legal issues, term violations, or harm prevention efforts.
- Please refer to our Privacy Policy for more information.
- Your information shared with other Meta Companies will also be deleted.
Being blocked by someone
There are a couple of indicators that you may be blocked:
- You can no longer see a contact’s last seen or online in the chat window. Learn more here.
- You do not see updates to a contact’s profile photo.
- Any messages sent to a contact who has blocked you will always show one check mark (message sent), and never show a second check mark (message delivered).
- Any calls you attempt to place will not go through.
If you see all of the indicators above for a contact, this could mean that the user is blocking you. However, there are other possibilities. We have made this intentionally ambiguous in order to protect your privacy when you block someone. Thus, we cannot tell you if you are being blocked by someone else.